Frequently Asked Questions Sauvage Évasion

Hi ! I'm Steve, your advisor at Sauvage Évasion.

My goal is to make your shopping experience with us as easy and enjoyable as possible.

Below you will find answers to the most frequently asked questions from our customers.

Let's explore this FAQ section together and find all the information you might need!

How to contact us ? 📨

How can I contact you?

If you need a little help, send us an email via our contact page or to: help-sauvage-evasion.com

Delivery information 🚚

Shipping & Delivery

📦 We offer completely free shipping with tracking on all orders.


🚚 Shipping times: Fast shipping in 24/48 hours.


📅 Delivery times: 7 to 10 business days from shipment.


👨‍💼 To ensure you receive your goods on time, we work with trusted carriers, recognized for their reliability.


A misunderstanding ? Do not hesitate to contact us by email: help@sauvage-evasion.com

Fournissez-vous régulièrement des mises à jour sur le suivi des colis ?

Absolument, notre espace "Suivre ma commande" vous offre la possibilité de suivre vos livraisons en temps réel.

How do I track my delivery?

Once your order has been validated by you, you will directly receive a confirmation email .

You will have a summary of your order as well as your order number.

To track your order , here are the steps to follow:

💠 1 : Go to the “ Track my order ” page.

💠 2 : Locate the order OR tracking number that was sent to you in the confirmation email.

💠 3 : Enter this tracking number in the relevant section, then click " Track " to view the status of your order.

If you encounter any difficulties, do not hesitate to contact us via our contact page .

24/7 customer service at your disposal at any time!

Exchange & Returns 🔄

What is our exchange and returns policy?

💠 Exchanges & Returns: You have 14 days after receipt of your order to request an exchange.


🤝 Any problem?

🔴 Except :

• Products intended for intimate use (underwear, etc.) are not refundable.

📋 Before any request :

Can I get a refund if I exceed 14 days?

Do not panic !

1. Contact : Please contact us quickly at help@sauvage-evasion.com

2. 🧾 Provide us with : Your order number & the reason for the refund.

3. 🤝 Let's find a solution : Even if we are not obliged to accept returns, at Sauvage Évasion is to assist you as best as possible. Sometimes we are open to arrangements with the customer.

Do not hesitate to contact us !

What should I do if my order has not arrived?

We are deeply sorry and completely understand your frustration with this situation.

No worries.

If after 30 days you still have not received your order, please contact our customer service by email at:
help@sauvage-evasion.com

We are here to assist you and we promise to reship your order free of charge.

Order 🛍️

How do I apply my discount code?

  • 💠 First make sure to respect the characters (uppercase, lowercase & spaces.)

  • 💠 Locate the box labeled “discount code” and insert your code there .

  • 💠 Click " Apply ", and the total amount will automatically be adjusted to reflect the discount.

🎉 Take advantage of your discount vouchers!

Puis-je annuler ma commande ou la modifier ?

Pour toute demande de modification ou d'annulation, veuillez nous contacter dans un délai de 24 heures suivant votre commande. Au-delà de cette période, nous ne pouvons garantir la faisabilité des changements.

You still don't have your answer?

Contact us by email: help@sauvage-evasion.com or click on the button below ⬇️

Contact us